Additional information
| Return & Refund Policy | Buyers can request a refund 48 hours piror to shipment. No return or exchange Accepted Under any condition except quality-related problem. It is the buyer’s responsibility to check the condition of the goods within three days from the date of receipt. Should there any quality problem, a return application must be submitted to us within three days with a picture of proof. |
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| Payment Methods | We accept these payment methods: Credit Card/Debit Card Visa. Apple Pay Google Pay |
| SHIPPING AND DELIVERY | Due to the impact of COVID-19, the customs will implement stricter testing on imported and exported products, so we are deeply sorry for the delay in logistics. Standard shipping policies apply to all Sandalwood Craft sales . All products are handmade and shipped within 7 days hours. All silk products (under category Entwining Art and Velvet Flower) have longer production period and be shipped within 28 days. All products are shipped from Hong Kong by Yun Express for Standard shipments and DHL for Express shipments. All shipments can be track on 17track.net. – Standard Shipping – – Express Shipping – |
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