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FAQ

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General

Do you have any physical store locations?

We do not have any public storefronts, but we do have a private studio in Hong Kong where we craft our accessories with care and attention to detail. Although our studio is not open to the public, we showcase our works through high-quality photographs on our website and social media pages. We are confident in the quality of our work and we are sure that you will not be disappointed with your purchase.

What is the history of the hair sticks?

Hair accessories have been used for thousands of years across many cultures, and in ancient China, women often used wooden hair sticks, silk-wrapped flower art, and silk velvet art to adorn their hair. Wooden hair sticks were believed to have been used by the Han dynasty in the first century BC, and silk-wrapped flower art and silk velvet art have been popular in Chinese culture for centuries. These hair accessories not only served as decorative pieces, but they also held cultural significance and were often used to indicate social status or a woman's marital status. Today, we carry on this ancient tradition by creating exquisite hair accessories with oriental artistic features that are perfect for adding a touch of elegance to any modern outfit

Are your products handmade?

All of our silk products and sandalwood hair sticks are handmade. We take pride in spreading and promoting the beauty of ancient Chinese culture through our products and believe that the craftsmanship and attention to detail in our handmade items help us achieve this goal.

What is the difference between silk velvet flowers and silk-wrapped flowers?

Silk velvet flowers and silk-wrapped flowers are both beautiful and delicate techniques used in Chinese artistry. The main difference between the two is the techniques used to create the silk flowers. Silk velvet flowers are made by weaving silk threads into a plush velvet material, which is then shaped into flowers. On the other hand, silk-wrapped flowers are made by using silk thread to wrap the flowers, which creates a more intricate and detailed look. Both techniques require a high level of skill and precision and result in stunning, one-of-a-kind hair accessories. Click here to see our story

Are your products made from sustainable materials?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What is the inspiration behind your designs?

At Sandalwood Craft, our designs are inspired by the rich artistic traditions and cultural heritage of China. We draw inspiration from the beauty of traditional Chinese art, including calligraphy, painting, and poems combined with all interesting living things in the arm of mother nature. Our team of skilled artisans combines their knowledge of ancient techniques with modern materials and design to create unique and exquisite hair accessories that are truly one of a kind.

Our silk-wrapped flower art, for example, is based on a centuries-old technique that was once used to create elaborate decorations for the imperial court. The flowers are made by wrapping fine silk threads around delicate wire frames, and then carefully shaping them into lifelike blooms. Each flower is then painstakingly hand-painted to add depth and realism. This process can take hours or even days to complete, but the end result is a breathtakingly beautiful hair accessory that is truly unique.

In short, our inspiration comes from the rich artistic traditions and cultural heritage of China. We strive to create unique and exquisite hair accessories that are not only beautiful but also showcase the beauty of ancient Chinese culture.

Click here to see Our Story

Are your products suitable for children?

While our hair accessories are designed primarily for adult women, some of our customers do purchase them for their children or young family members. However, it's important to note that many of our products feature small objects like pearls and beads, which could pose a choking hazard for young children. We recommend that parents or guardians supervise their children when using our products, and ensure that they are stored out of reach when not in use. Safety is our top priority, and we want our customers to enjoy our products with peace of mind.

Product Information

How long are your hair sticks?

We strive to offer a variety of hair sticks in different lengths and styles to suit everyone's needs. As each product is crafted differently, we recommend checking the product description for specific measurements to ensure the perfect fit for your hair. If you have any further questions, please don't hesitate to contact us for assistance.

Can I request a different length hair stick?

Thank you for your interest in our hair sticks. Unfortunately, we do not offer customizations on the length of our hair sticks. All of our hair stick bodies are pre-made and not subject to alternation. However, we offer a wide range of hair accessories with various lengths to suit your needs (i.e. hair clips, hair forks, etc.). Please check out our products' descriptions for the most accurate information. If you have any further questions or concerns, please do not hesitate to contact us. We are always happy to help.

What type of pearls do you use?

We use freshwater pearls for our hair accessories. Freshwater pearls are typically cultured in lakes, rivers, and ponds and are known for their luster and irregular shape, making each piece unique. They are also more abundant and affordable than saltwater pearls. Saltwater pearls, on the other hand, are usually cultured in oceans and tend to be more spherical and have a higher luster. However, they are also more expensive due to their rarity.

Where do your materials come from

At our brand, we pride ourselves on using only high-quality, ethically-sourced materials in our products.

Our sandalwood is sourced from sustainably cultivated sandalwood trees, ensuring that we are not contributing to deforestation or other harmful environmental practices. For our pearls, we use freshwater pearls that are cultivated in a responsible and sustainable manner. Unlike saltwater pearls which are mainly from oysters, freshwater pearls are grown in freshwater mussels in man-made lakes and ponds. Our silk threads are obtained from cocoons produced by farm-grown silkworms, and we ensure that our suppliers follow ethical and sustainable practices.

We believe that it is important to not only create beautiful products but also to do so in a way that is respectful to the environment and the communities that we source from. By carefully selecting our materials and suppliers, we can be confident that our products are not only stunning, but also responsible and sustainable.

Are your products hypoallergenic?

Allergies are highly individualized, and people can have allergic reactions to a wide range of materials. However, in general, all our materials, which are listed in our product descriptions individually, are not known to cause allergies. But some people with sensitive skin may experience mild irritation or allergic reactions to the mildest material such as 925 silver or gold.

Therefore, if you have known allergies to any of these materials, it is best to read through the product descriptions for your allergens and avoid products that contain them or consult with a medical professional.

If you have concerns about allergies, you may want to test a small patch of skin before wearing silk products for an extended period.

Order and Payment

Do you have any promotions or discounts?

Thank you for your interest in our products! We're happy to offer a welcome gift of a 10% discount on your first order with us. Simply sign up and create an account to claim your discount at checkout. As for other exciting promotions and discounts, we encourage you to sign up for our newsletter to stay up-to-date on our latest deals and sales. By doing so, you'll be the first to know about any special offers we have in store. Thank you for considering our beautiful art for your collection.

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How long will it take to receive my order?

depending on your location. For more information, please refer to our shipping policies. If you have any further questions about your order or delivery times, please don't hesitate to contact our customer service team, and we'll be happy to assist you.

Thank you for your interest in our products! As our products are made to order with great care and attention to detail, the production time for each product may vary depending on the design and materials used, which usually takes 15 to 30 business days. We recommend reviewing the product descriptions for accurate suggestions on the production time for each product.

Please note that we are based in Hong Kong. Once your order has been completed and shipped out, it will typically take around 7-14 business days for international deliveries, and 2-3 business days for local. We strive to provide our customers with the best possible service, and we will do our best to ensure your order is delivered to you as soon as possible. If you have any specific requests or concerns about delivery times, please feel free to contact us, and we will try our best to accommodate your needs.

Thank you for your patience and support, and we hope you enjoy your purchase!

Can I cancel my order?

We understand that sometimes things change, and you may need to cancel your order. However, please note that most of our products are made to order, and we start production shortly after receiving payment to ensure timely delivery.

To maintain the integrity and quality of our online platform, we ask that buyers make a commitment to their orders. However, we do offer a window of 48 hours after payment for buyers to change their minds and request a cancellation.

Once an order is processed or shipped out, we are unable to cancel or refund it. We highly recommend that you carefully review our shipping policies and refund policies before placing your order to avoid any confusion or disappointment.


Thank you for your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to contact us.

What payment options do you accept?

We offer convenient and secure payment options for our customers. We accept credit cards from major issuers, such as Visa, Mastercard, American Express, and Discover, as well as PayPal. Unfortunately, we don't accept checks or cash payments at this time. If you encounter any issues with the payment process or have any questions, please don't hesitate to contact our customer service team for assistance. We're always happy to help!

How do I track my order?

Thank you for your order! To track your order, the easiest way is to visit our homepage and click on "Order Status" on the menu bar. Then, you can input your order number and the email address associated with your order to see its current status.

Alternatively, you can provide the tracking number, which is included in the shipping confirmation email that you receive once your order is shipped.

Another option is to visit 17track.net and provide your tracking number to view your shipment information.

We hope this helps, and please feel free to contact us if you have any further questions or concerns.

Shipping and Delivery

What shipping options do you offer?

Thank you for your interest in our shipping options. Currently, we only offer standard shipping for all orders. We understand that many customers may have specific shipping preferences, and we hope to expand our options in the future to provide the best shopping experience possible.

However, please rest assured that we always strive to ship our products in a timely manner and provide tracking information to ensure your order arrives safely and securely.

For more information regarding our shipping policies, please read through the Shipping Policies section on our website. Thank you for your understanding and support.

How much does shipping cost?

Thank you for your interest in our products! To better understand our shipping costs, we kindly invite you to read through our Shipping Policies section on our website.

Our shipping costs vary depending on the destination and weight of the package, as well as any applicable taxes or customs fees. If you have any further questions or concerns about shipping costs, please do not hesitate to contact us. We appreciate your support and look forward to serving you!

Do you ship internationally?

Thank you for your interest in our products! Yes, we do ship internationally to some major countries covered by most airlines or courier services, i.e., North America, France, Germany, Japan, United Kingdom, etc.

To see if your country is eligible for international shipping, please check our Shipping Policies for a complete list of countries we currently ship to.

If your country is not listed, we apologize for any inconvenience this may cause. Please feel free to contact us for further assistance.

Will I have to pay customs fees?

Please note that any customs fees or import taxes that may be required during shipping are the responsibility of the buyer.

We strive to provide transparent and accurate information regarding shipping and customs policies on our website, but we recommend that buyers review the policies and regulations of their country's customs office to avoid any surprises.

If you have any specific questions or concerns, please feel free to reach out to our customer service team.

What is the shipping policy?

To review our shipping policies, please click Here.

Returns and Exchanges

What is your return policy?

To review our shipping policies, please click Here.

How do I initiate a return?

To initiate a return, please send us an email at info@sandalwoodcraft.com and request a refund or return. We'll be happy to assist you. For more details on our return and refund policies, please check out our Return/Refund Policy page.

How long does it take to receive a refund?

If your refund request is approved, we will process it within the next business day. Once the refund has been issued, you will receive a confirmation email from us.

Please note that it may take some time for the refunded payment to appear in your bank or payment account, depending on their processing times. We recommend checking your payment bank/card for the transaction and contacting your bank or payment account issuer if you have not received the refunded payment within a reasonable time frame.

For more information about our refund policies, please check out our refund policy page on our website.

Do I have to pay for return shipping?

At Sandalwood Craft, we strive to ensure that our customers are satisfied with their orders. If you receive a damaged product, we will cover the reshipping fees.

However, buyers are responsible for the shipping fees for returns that are not due to damage upon delivery. Please note that our made-to-order items are not eligible for returns, as we want to respect the craftsmanship that goes into each product.

For more information on our return and refund policies, please visit our website.

What if my order arrives damaged?

If your order arrives damaged, please contact us immediately and provide pictures of the damaged item from every angle so that we can process the case properly. We will do our best to replace the item or provide a refund if necessary.

Please note that some products, like our silk art products, are very delicate and may become misshapen during shipping. If you receive a silk art product that looks different from what was described on our website, you can easily reshape it with your hands to restore it to its original appearance.

If you need any further assistance or have any concerns, please don't hesitate to reach out to us.

Custom Orders & Wholesale Inquiries

Can I request a custom order?

We are happy to accommodate custom orders for our customers. We take pride in our craftsmanship and want to ensure that each piece meets our high standards. Please feel free to reach out to us to discuss your customization needs.

However, please note that for silk art products, we can only accept color alternation for some products as they are all well designed for a specific reason or are the respect to traditional art.

We apologize if we are unable to accept your customization request, but we will always do our best to give the best suggestions.

Please note that all custom orders are considered final sale and are not eligible for refunds or returns. This policy is in place to ensure the integrity and craftsmanship of each personalized item.

How long does it take to receive a custom order?

Thank you for your interest in our custom order service! As every custom order is unique and requires additional design and work, it typically takes 1-2 more weeks than the original processing time.

However, we always strive to ensure that the quality and craftsmanship of the custom order meet our high standards. We appreciate your patience and understanding, and we're confident that the final product will be worth the wait!

Please note that all custom orders are considered final sale and are not eligible for refunds or returns. This policy is in place to ensure the integrity and craftsmanship of each personalized item.

Do you offer wholesale pricing?

Thank you for your interest in our products! We understand the appeal of wholesale orders for larger quantities. As most of our products are meticulously handmade, processing time may be prolonged and calculated accordingly to ensure the highest quality.

We welcome wholesale inquiries and are happy to discuss the processing time and pricing details with you. Kindly reach out to us at info@sandalwoodcraft.com, and we'll be delighted to provide you with more information.

We appreciate your understanding and look forward to the opportunity of serving you with our exquisite handmade products. Feel free to contact us if you have any further questions or special requests.

Care and Maintenance

Can I wash my silk-wrapped flower accessories?

We do not recommend washing any of our silk-wrapped flower accessories. All of our silk products are delicate and cannot be wet or come in contact with water.

In the event of an accidental spill or contact with water, please remove any excess water with a towel and gently blow dry immediately. Do not use high heat or put it in the oven to dry.

Please treat your silk products with extra care to ensure their longevity and beauty.

How do I store my accessories?

To store your Sandalwood Craft accessories, we recommend placing them in a closed container to protect them from dust, light, and any potential damage. A jewelry box or drawer would work well for this purpose.

Please make sure to keep them away from water or any liquids, as they could cause damage to the delicate materials. By storing your accessories with care, you can help them last for years to come.

Can I apply hair products to my hair before using a hair stick?

We recommend avoiding the use of hair products when using our hair accessories, as most hair products contain fragrances and other chemicals that can be harmful to our accessories.

However, if the use of hair products is necessary, we suggest using natural alternatives and gently wiping any residue off the hair sticks with a damp towel after use to keep them clean and free of buildup.

How do I clean my silk-wrapped flowers or other silk products?

Great question! Our silk art products are delicate, and it's essential to handle them with care. Generally, they don't need to be cleaned regularly, but if they accidentally get dirty, we recommend using a damp towel to gently wipe off the dirt.

Please avoid using any cleaning agents, and do not rub the silk too hard. After cleaning, let the product air dry before storing it back in a jewelry box.

Remember, keeping our products clean is much more important than cleaning them.

How do I care for my sandalwood products?

We're glad you asked! Sandalwood products are naturally beautiful and can last for many years with proper care.

To keep your sandalwood product looking its best, we recommend applying a thin layer of natural oil such as olive oil, camellia oil, or argon oil. Avoid hair oils that contain chemicals like fragrance, as they can damage the wood.

You can apply the oil using a soft cloth or your fingertips, then gently buff the wood. This will help to protect and preserve your sandalwood product for years to come.

Style & Fashion

What types of outfits do your accessories go well with?

Our accessories are designed to complement any style and outfit, from casual everyday wear to the most formal and elegant pieces in your wardrobe.

Whether you prefer a classic, minimalist look or something more bold and adventurous, our accessories will add a touch of sophistication and beauty to your overall appearance. So feel free to experiment and mix and match our products to create your own unique style!

Can I wear your accessories to formal events?

Yes, absolutely! Our accessories are versatile and can be worn for any occasion, including formal events. They can add a touch of elegance and sophistication to any outfit, whether it's a cocktail dress or a formal gown.

Our silk-wrapped and silk velvet flower accessories, in particular, are perfect for adding a pop of color and texture to your formal look.

What type of hair should I have to your accessories?

Our accessories can be worn with any hair type, including curly, straight, thick, and thin hair. We offer a wide range of hair accessories that can be used to complement your unique hair texture and style.

Whether you have long or short hair, our hair accessories are designed to enhance your natural beauty and make you feel confident and stylish.

I don't know how to make a hairdo, what should I do?

We understand that not everyone is an expert in creating hairdos. That's why we have created a tutorial page on our website that showcases different hairdos and how to use our hair sticks to achieve them.

Our tutorials are easy to follow and will guide you through the process step-by-step. We hope that our tutorials can help you achieve the perfect hairdo and make the most of our accessories.

Get in touch

Have questions about your order, or a general enquiry?